Humana Partners with Bill Pay at CVS/pharmacy to Provide Convenient, In-Store Health Insurance Payment Option

Humana individual plan members are now able to pay monthly health insurance premiums at CVS/pharmacy retail locations through payment platform powered by InComm

LOUISVILLE, Ky. & WOONSOCKET, R.I.--(BUSINESS WIRE)--Humana Inc. (NYSE: HUM), one of the nation’s leading health and well-being companies, and CVS/pharmacy, the retail division of CVS Health (NYSE: CVS), announced today that Humana members with individual, non-Medicare plans purchased from exchanges or are now able to pay their health insurance premiums in cash, credit or debit via Bill Pay at CVS/pharmacy, a new bill payment platform launched in partnership between CVS/pharmacy and InComm earlier this year. Bill Pay at CVS/pharmacy will help newly-insured people to maintain their health insurance by providing an easy, convenient and fee-free method of paying their monthly insurance bill.

Humana is the first health company to join Bill Pay at CVS/pharmacy, allowing Humana members to make health insurance payments at any of CVS/pharmacy's U.S. retail locations in approved states, at no additional cost to them. Plan members can bring their barcoded health insurance premium bills to any participating CVS/pharmacy and make a payment. CVS will simply scan the barcode and collect the member’s desired payment, which will be securely transferred to Humana. Payments can be made using cash, credit card or debit card at cash registers in the pharmacy or at front checkout.

“Providing access to innovative ways to manage health insurance premiums is an example of how we are reinventing pharmacy for better health," said Josh Flum, Senior Vice President of Retail Pharmacy at CVS Health. “We’re pleased to expand upon our existing partnership with Humana to educate people about their health coverage options by taking this step in providing even more of our customers with the quick and easy option of making their health insurance payments in our stores.”

“Humana is proud to partner with CVS/pharmacy as part of our ongoing commitment to helping people manage their health in new ways by providing simple and accessible health experiences,” said Bruce Broussard, President and CEO at Humana. “Our partnership with CVS/pharmacy reflects our focus on bringing simplicity to today’s complex health care environment, which includes providing people with convenient access to their health information and the appropriate education to make informed decisions.”

Bill Pay at CVS/pharmacy provides an innovative payment option for all types of consumers to regularly cover their monthly health insurance premiums. This is a core goal of health reform, and Bill Pay is a way that we can make the experience simpler, at no cost to the plan member

“Bill Pay at CVS/pharmacy provides an innovative payment option for all types of consumers to regularly cover their monthly health insurance premiums. This is a core goal of health reform, and Bill Pay is a way that we can make the experience simpler, at no cost to the plan member,” said David Vielehr, Vice President/GM, InComm Healthcare and Affinity.

Bill Pay is powered by InComm Healthcare and Affinity’s Cashtie and Enhanced Payment Platform, which combines open- and closed-loop transaction networks with a Universal Product Code (UPC) level rules-based engine. The rules-based payment platform provides a single point of integration for third-party restricted-spend programs. For retailers, the platform can support multiple sponsors, payment types and payers for each program, significantly expanding the scope of the member benefit, including opportunities for private, white label products. For brands, it creates a new level of integration into the retail experience. For more information, click here.

Humana and CVS/pharmacy also have an existing multi-year retail partnership announced last year that is designed to educate individuals and their families about their health coverage options under the Affordable Care Act (ACA). Through this partnership, Humana representatives will once again answer questions people may have about their health coverage options by conducting informational events at more than 285 CVS/pharmacy stores throughout the 2015 Open Enrollment Period where Humana is offering individual qualified health plans through Federal and state individual market public exchanges.

Humana representatives also will be participating in CVS/pharmacy’s health and wellness campaign, Project Health, again this year to answer questions about health coverage under the Affordable Care Act in various markets including Arizona, Florida, Georgia, Illinois, Kentucky, Louisiana, Michigan, Ohio, Tennessee, and Texas.

About Humana

Humana Inc., headquartered in Louisville, Ky., is a leading health and well-being company focused on making it easy for people to achieve their best health with clinical excellence through coordinated care. The company’s strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people we serve across the country.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at, including copies of:

  • – Annual reports to stockholders;
  • – Securities and Exchange Commission filings;
  • – Most recent investor conference presentations;
  • – Quarterly earnings news releases;
  • – Replays of most recent earnings release conference calls;
  • – Calendar of events (including upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors);
  • – Corporate Governance information.

About CVS/pharmacy

CVS/pharmacy, the retail division of CVS Health (NYSE: CVS), is America's leading retail pharmacy with more than 7,800 locations. It is the first national pharmacy to end the sale of tobacco and the first pharmacy in the nation to receive the Community Pharmacy accreditation from URAC, the leading health care accreditation organization that establishes quality standards for the health care industry. CVS/pharmacy is reinventing pharmacy to help people on their path to better health by providing the most accessible and personalized expertise, both in its stores and online at General information about CVS/pharmacy and CVS Health is available at

About InComm

Leveraging deep integrations into retailers’ point-of-sale systems, InComm provides connectivity to a variety of service providers that allow consumers to conduct everyday business at more than 450,000 points of retail distribution worldwide. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers. With 186 global patents, InComm is headquartered in Atlanta with a presence in over 30 countries in North and South America, Europe and the Asia-Pacific region. Learn more at or connect with us on,, or


Humana Corporate Communications
Alex Kepnes, 502-580-2990
Mike DeAngelis, 401-770-2645
Leah Gladu, 678-650-8836
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